FAQ'S

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Customer Satisfaction is Our Highest Priority

Taking proper care of your pool is vital for your family’s safety.   Pinnacle Pool Services is a happy provider of Atlanta’s top pool maintenance and repairs .  In order to protect your pool’s equipment, you should be aware of general pool maintenance tips. Follow these frequently asked questions to gain insight on how to care for your pool system.


We encourage you to contact one of our pool professionals if your question is not answered, at 770-945-6360 .

  • Where should I keep my pool’s water level?

    The water level should be maintained 3 inches above the bottom of the tile. Or at least halfway up the skimmer.

  • How long should pool pumps run?

    Pumps should run for a minimum of eight hours during the warm season. Cleaner booster pumps only need to run for two hours. During the winter the runtime can be a little bit less.

  • Why does my salt water pool need chlorine during the winter?

    Salt systems do not generate chlorine once the water has reached below 60°F.

  • Should I close my pool?

    No, you should not close your pool.  

    With the warm climate in Georgia - you will save so much money from the cost associated with opening and closing your pool. It makes sense to keep your pool open all year and simply take advantage of weekly service to keep your backyard showpiece in top condition.

  • How often should I check chemicals?

    Pool chemicals should be checked on a weekly basis.

  • How often should filters be backwashed?

    Sand filters should be backwashed every 2 weeks. DE filters should be backwashed monthly.  

  • How often should my cartridge filter be cleaned?

    Most filter cartridges should be cleaned twice a year

  • This is Georgia- Do I really need to worry about closing my pool?

    Most of our customers actually do not close their pools. It is just a personal preference. If you live in a very heavily wooded area, you may want to consider closing your pool. You should wait until at least October to let the water temperature drop first.

  • Are salt water pool systems better?

    Salt systems make maintaining the chlorine level easier in the warmer season. There are  benefits to owning a salt water system, but there are also disadvantages.


    The main problem with salt water systems is that they are expensive to install, expensive to maintain and are corrosive to pool equipment and stonework.

  • What do you do during a maintenance visit?

    On each service we will blow your deck, clean the tile, skim the top, empty skimmer and pump baskets, empty auto cleaners, vacuum your pool, clean equipment area, backwash filters, and balance all chemicals with all chemicals included. 

  • Do you accept credit cards?

    We accept all major credit cards.

  • What is the owners name again?

    His name is Greg Stephens.

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Pinnacle Pool Services is Atlanta’s top pool service company for cleanings, repairs, and inspections. Our goal is to keep your pool looking great and in perfect working order. We keep your pool safe and enjoyable!

Call or TEXT today to schedule an appointment or learn more information. 770-945-6360